Estudio de prácticas de calidad en los procesos de desarrollo de software en Universidades del Ecuador

Abstract

Nowadays, the universities and polytechnic schools of Ecuador rely on the use of state-of-the-art technology to cover the parameters of quality demanded by their control organisms. Among these assets we can find information systems for the management of their core processes. These systems requires software, whose development has been traditionally internal and where a large amount of sensitive information is manipulated. Therefore, within a perspective of continuous improvement, it is necessary to investigate which practices are implemented or be implemented by higher education institutions to manage and guarantee quality in software development processes.

In the absence of a previous study, a methodology of qualitative exploratory research was followed, whose technique used for the collection of information was the semi-directive interview with the directors and heads of development of several universities (nine institutions and 13 participants), whose words were analyzed and classified.

In the present work, the results of the study are reported around expectations, motivators (proactive and reactive), barriers, models and practices (previous, current and future) in the context of software quality, ending with the author’s conclusions and recommendations.