Propuesta de mejoras para equipos de pruebas en base al análisis de incidencias negativas reportadas por clientes

Abstract

This study presents an alternative that can be applied to improve the area of software testing

within companies dedicated to providing software as a service. At present, the applications provided are critical for the proper functioning of companies, so if they present problems, they will cause companies not to be able to comply with their activities. Although the agile environment in which applications are developed provides the tools to discover most of the errors, many of them are not found in time and can cause malfunctioning problems, affecting the compliance of business activities. In order to solve this situation, formal practices defined in the Capability Maturity Model

Integration (CMMI) framework have been adopted to improve and scale the processes in the testing area. This work has been developed in a real company that provides software as a service, so it has been possible to analyze the records of failures recorded during a year, in order to determine the most common causes of the failures experienced and discover its counterpart within CMMI.