Implementación de un sistema help desk basado en software libre glpi para corporación inmédical.

Abstract

The GLPI system for Corporation INMEDICAL has been implemented in order to manage the requests and incidents of the technology department, requirements that were carried out through various informal channels, causing delays and discomfort in users and headquarters due to the delay in the resolution or omission of requests. Once the problem was raised, several opensource options were reviewed, a request made by Systems Management since they did not have the financial resources to purchase software licenses, in the same way, it was requested that the hardware to be used be reusable equipment, that is, Equipment decommissioned, but with the necessary characteristics and in optimal operation. With the software and hardware defined, the necessary meetings were held with the heads and senior management of Corporation INMEDICAL, defining in each of them the ideal configuration to satisfy the needs of the corporation, as a final result, 17 requirements were obtained to provide the requested operability in the implementation phase. With the 17 established guidelines, we proceed to implement each of them with its particularities, the respective tests are carried out in a test environment with each of the areas, their functionality and acceptance are verified with a brief survey created with Google forms. and finally, the solution is implemented in a production environment