Evaluación de la usabilidad del modelo DPQ “Design Process Quality” mediante su aplicación a un caso de estudio del modelado de procesos organizacionales aplicando la norma ISO/IEC 25010.

Abstract

The best way in which an organization can carry out its business objectives, goals and expectations using organizational processes, in which all its information is managed. For which it is important to consider that a well-designed process requires some attention from the organization, think about a nomenclature, a standardization, use the best effort, all this is part of a set of tools that support the improvement of the quality of their design. Based on this idea, in 2018 in the city of Quito, a quality model was proposed for the design of organizational processes (Galvez, 2018); which was based on the construction of a template supported by semantic, syntactic and pragmatic perspectives; whose main objective was to build a model that replaces traditional techniques by organizations when designing processes. Currently in this work this model known as the "Design Process Quality" model is being evaluated, with the aim of validating its usability, which is measured in the capacity in which it can be understood, learned and used by a specific user. Thus evaluating, if its application continues being adequate for diverse needs, allowing its learning and correct handling; in addition to verifying if the model pleases and satisfies in the interaction with users with different capacities, protecting them from not making mistakes. This evaluation is carried out through the application of a case study of an organization.