Intention Mining of an Information Systems User.

Abstract

In a scenario (organization, company, business, school, etc.), where the main protagonist is the user, the new topic of "mining of intentions" was addressed in the context of business information systems. The data that are processed in the development of daily business activities allow a log of events to be generated (transactions). This event log contains activities carried out in accordance with the business procedures manual as well as strategies that proactive users use to improve their performance, according to their profiles, policies and business rules. Review, design and mining methods (processes, sentences and strategies) are developed to infer the intentions of the business information system user. A knowledge base is created for any business in general. From the log of X sales events (specific business), a user's strategies are extracted. The user's strategies are verified, validated and weighed. Finally, from these user strategies, the user's intentions are inferred from the sales business information system