Propuestas de medidas de prevención y control para disminuir los riesgos psicosociales causantes de estrés laboral en los conductores profesionales de camionetas de transporte.

Abstract

This project established proposals for the prevention and control of psychosocial risks that cause stress in drivers of rental vans. The job position was characterized by means of the ENETS 2009-2010 questionnaire. In the drivers it was determined: overweight, type I obesity, little physical exercise, consumption of beer and/or liquor. Then, the psychosocial risks were assessed, according to the OIT-WHO questionnaire, which showed that 76% of drivers have a "low level of stress". The FPSICO method identified psychosocial risks in critical condition of the factors: interest in work/compensation (58.8%), workload (41.1%), and psychological demands (35.3%), these require immediate intervention. The actions to prevent and control the proposed risks were evaluated in a trial period of 60 days. The company's monitoring indicators evaluated the effectiveness of the actions in three scenarios, before, during and after implementation, in bimonthly periods. When comparing the first and second scenarios, there was a 25% decrease in claims for bad service, 33% in traffic violations and 0.88% in absenteeism of personnel, the incident indicator doubled, compared to previous months. Between the second and third scenario, the reduction was 50% in traffic incidents and 5.9% in staff absenteeism, claims for poor service and traffic violations maintained the same value. In the psychosocial intervention program, the proposed actions, for the short term, were fully implemented, 66.6% in the medium term and 15.3% in the long term.