Análisis de la gestión de la calidad en la Función Ejecutiva del Gobierno Nacional

Abstract

Improving quality has been incorporated in the public sector since the early 90s. However, a study of the Ecuadorian public services by SENPLADES in 2009 revealed that the general view of respondents was that the quality of utilities was mediocre. Since the enactment of the Iberoamerican Quality Charter and the Constitution of the Republic of Ecuador in 2008, the Executive Function of Government has made several efforts to improve not only the quality of public services, but also management public in general. This thesis aims to analyze the quality management in the Executive Function to understand the process carried out so far and assess their current situation by establishing a basis for future studies, improvement plans, evaluations and comparisons. To achieve this goal, the Ibero-American Excellence Model of FUNDIBEQ was applied in 7 institutions that are part of this function of the State. The results show that there are important advances in the quality management of the Executive Function, but also a way to go to excellence.