Modelo de reingeniería en procesos y estructura de la Unidad de Proyectos y Mantenimiento de Desarrollo de Software. Caso de estudio: empresas de cobranzas del sector privado.

Abstract

To solve the lack of a solid structure and well defined processes in the Projects Unit and Maintenance of Software Development of collection companies, has designed a Reengineering Model for the processes and structure of the Unit based on ISO 9126, ISO 14598 and CMMI. ISO 9126 proposes a model of quality, ISO 14598 provides guidelines for the evaluation process and CMMI focuses on process improvement, with essential elements for effective process. The stages of reengineering model are: Analysis, in which the needs of reengineering are identified; Preparation, in which the committee of reengineering is established and objectives of the change is determined in the process of reengineering; Implementation, in which the restructuring of the Unit is defined, the new processes are designed and socialize throughout the enterprise and Monitoring, which periodically software quality and compliance processes will be assessed. Implementation Reengineering Model increased the level of compliance with specific goals and practices established by CMMI in the processes of the Unity.