Implementación de prototipo gestor de tickets para la atención de usuarios de la Facultad de Ingeniería Eléctrica y Electrónica

Abstract

In the secretariats of the Faculty of Electrical and Electronic Engineering, especially at the time of enrollment, there are problems of student agglomeration, long lines, discomfort and disorganization within the facilities. Thus, this work focuses on the implementation of a prototype ticket manager to improve user service in the secretariats of the faculty, based on free and open source software called SGA Livre (Sistema de Gerenciamento do Atendimento, versão Livre), which was adapted to the needs of the faculty. The development of the project includes the study of PHP, Java and JavaScript programming languages, the analysis of the current situation of the faculty secretariats and the realization of the modifications to the source code of the software. In this way, a flexible and complete system was obtained consisting of a WEB application of tickets, shift panel application and panels controller application. The prototype ticket manager allows the user to issue tickets, register attentions, consult shifts, view shifts and generate utility reports for administrative personnel.