Propuesta de modelo de planificación estratégica de tecnologías de la información para el Servicio Ecuatoriano de Capacitación Profesional - SECAP

Abstract

The companies or institutions have objectives as part of their institutional strategy, for their achievement is necessary the intervention of different areas, such as the IT area. The use of technology without planning is a limiting factor in contributing effectively to institutional objectives This problem also occurs in public entities such as the training sector. From this problem, a model of strategic planning of information technologies was proposed. The public training entity to which the case study is applied is the Ecuadorian Professional Training Service - SECAP. Considering the approach of a public training entity, a model was generated based on a classic PETI methodology, with components according to an entity that does not seek economic benefits obtained from the delivery of its services. The model proposal was developed in four stages. It was exposed in the analysis of the problematic; that in the segment of public entities studied, most do not have strategic IT planning. The party that has such planning, reflects better figures in the delivery of services. The development of the model in the case study shows improvements in the quality of processes, in relation to the delivery of services.