Metodología para incrementar el desempeño de los procesos de capacitación utilizando modelos de gestión en un centro de educación continua (CEC) del Ecuador

Abstract

Both general education and continuing education entail significant issues such as the lack of quality and articulation amongst the abilities of professionals, the requirements of the workplace, the lack of flexibility, the lack of validation, the lack of accreditation, and the lack of skill and competence. This research proposes a methodology that allows the continuing education centers (CEC) of the universities of Ecuador to improve their performance in training processes based on management models. To accomplish this, an overview of management models, as well as technical methodologies of evaluation and redesign of processes, has been made. An investigation was carried out regarding continuing education in universities, and ISO 9004 institutional self-assessment tables were adapted to this area of interest. A six-phase methodology was developed using this academic basis. Finally, the methodology was tested with a case study at CEC of the National Polytechnic School of Ecuador. The results demonstrate that the application of good practices supports the improvement in performance of these processes, all of which is reflected in the indicators that are defined and in the comparative analyses that were developed as part of the evaluation.