Evaluación de la aplicación de los principios de la gestión de la calidad, en PYMEs del sector TICs que no lograron la implementación de sistemas de gestión de la calidad, en la ciudad de Quito, para el período 2010 – 2015

Abstract

This work of qualification of Master in Systems of Integrated Management, has the intention to evaluate the application of the principles of the management of the quality, in SMEs of the sector TICs that did not achieve the implementation of systems of management of the quality, in the city of Quito, for the period 2010 – 2015. It is based on the analysis of the questions made to senior management and owners of processes of 16 companies in the ICT sector. The result of this work are the relevant answers to the questions of application of the 7 principles of quality management. In a qualitative way, the perception of the staff of these companies was obtained on the application of the principles of quality as a sample of the ICTs' guild. It was concluded that the companies analyzed did not make efforts in the application of the principles of quality management so that the implementation of QMS is successful. At the end some actions are proposed to implement the principles of quality management and properly initiate projects for the implementation of quality management systems in companies in the ICT sector, based on the best practices identified in this research