Propuesta para un sistema de gestión con enfoque en procesos para una empresa de producción textil ubicada en la provincia de Pichincha.

Abstract

The company Fabicon, founded in 1984, is dedicated to manufacturing clothing for both women and men, operating under the “Engineer to Order” (ETO) production system due to the customization of products based on customer requirements. Fabicon has two business lines: manufacturing on demand and production for its own brand. This study focuses on the first line. The operational processes: Design, Manufacturing, and Sales were the focus of this investigation, where the interactions of each process were determined. Additionally, each of them was characterized through flowcharts and the creation of indicators, aiming to create a mechanism for tracking the processes, thanks to the information provided by the company's employees and the support of upper management. Finally, a proposal for a Process Manual was created, along with an action plan to implement the process management system in the company.