Propuesta de estandarización de procesos a través de un análisis de tiempos para mejorar la productividad en el área de desarrollo organizacional, en una empresa ABC ecuatoriana de servicios con sede en la ciudad de Quito, Ecuador: estandarización de procesos mediante el estudio de tiempos y elaboración de un manual de procedimientos para empresas de servicios

Abstract

This work presents a proposal for process standardization and time analysis in the Training subarea of the Organizational Development department with the goal of improving productivity. The tools employed were based on three stages: method, standard, and work design. In the first stage, there was a direct approach with the area’s stakeholders to gather information, resulting in the outlining of a total of seven subprocesses and five processes. Once the information was collected, the second stage involved time measurements, performance factor analysis, and allowances to obtain the standard time for each activity. In the third stage, the PDCA cycle was implemented to describe the results, allowing for an in-depth analysis of value-adding operations. This analysis revealed that the Training subarea has an average value-added index of 89.72% in its daily activities. Although the performance is high, the findings identified the need for improvements to achieve maximum efficiency. Based on the identified findings, improvements were proposed for the G.1 process (survey and evaluation management), B.5.1 subprocess (outstanding attitude), and H.1.1 subprocess (Onboarding), which had lower indices. Using the design thinking methodology, the problems were first detailed, followed by brainstorming sessions where solutions were generated and proposed. Finally, the Process Manual was developed with the proposed improvements for the Training subarea, aligned with the format, strategic direction, and structure of the Organizational Development department, which, with proper implementation and follow-up, is expected to enhance the efficiency of all employees, both current and future.