Diseño del servicio de entrega de la Licencia Única Anual de Funcionamiento de la Corporación Metropolitana de Turismo, mediante una ventanilla única

Abstract

In the Metropolitan District of Quito, many companies provide lodging, food and beverages, transportation and travel agencies; these are part of tourist services considered by the Tourism Low and its regulations. To exercise this type of activities, these establishments must have the Annual Operating License Single LUAF (Spanish acronym) which, at present, get it entails problems in terms of processing time and number of steps that this companies must perform in various municipal institutions, government and private offices. Considering that tourism is one of the axes of development of the District, in this study a previous diagnosis and definition of process is made, the critical activities and bottlenecks are identified and two alternatives under the focus on process, a comprehensive process that facilitates the achievement of LUAF and it constitutes the only means of operation, in order to encourage and facilitate the organization, performance and competitiveness of tourism activities and meet the need for accredit the conditions and requirements that demonstrate the technical, operational, safety and quality capabilities to national and foreign tourists.