Diseño e implementación de un modelo de gestión de talento humano basado en competencias, para la empresa Crédi Útil de la ciudad de Latacunga

Abstract

This Master's thesis intends to implement a model of human resource management based on skills in a company for marketing products, as it is “Crédi Útil”. The model aims a methodology to overcome adverse working environment conditions, problems, lack and conflicts in the organization. For it, there has been considered to be important the application of the management skills, which identifies individual characteristics of staff attitudes and skills also cardinal, management and specific skills by area, according to each job and through the skills dictionary, as well as, it has developed human resource management subsystems containing integration, organization, retention, development and audit, the result of this implementation starts from a comparative study of a period of the initial situation of the company to a period of implementation of the management of human resources by skills, model that allows to develop all processes on an organized way through guidelines and forms to apply project results that are compared between before and after to set the conclusions and recommendations that will use as significant support for the continuity of the model by the manager of the company and the staff.