Desarrollo de sistema de gestión de citas médicas para el centro de terapias alternativas Termo Oasis : backend.

Abstract

Following the pandemic, the health sector has adopted advanced technologies to adapt to new demands and optimize the customer’s journey . In this context, TERMO OASIS, recognized for its chiropractic services in Quito, has identified the urgent need to optimize Managing appointments and healthcare documentation . The lack of an adequate systemhas caused patient overload and conflicts in the agenda, affecting the quality of service offered. To address these challenges, we propose the development of a customized backend that efficiently manages customer information and medical records. This system guarantees high performance, scalability and optimal safety, allowing TERMO OASIS to significantly improve its operability and position itself as a leader in the sector of alternative therapies. The curricular integration project is structured in five key chapters. The opening section delineates the project's precise aims, scope, and theoretical framework . The next chapter focuses on the proposed approach for software development, including framework crafted to accommodate the center's demands . The third chapter analyses in detail the sprints performed, highlighting the progress and results obtained. The study's results are outlined in the fourth chapter, while the fifth chapter provides detailed recommendations and feedback for future project improvements. This approach not only strengthens the daily operation of TERMO OASIS, but also ensures an agile and effective response to technological changes and market expectations, improving the overall customer experience and the efficiency of the service offered.